Infrastructure review
Inventory environments, accounts, dependencies and the systems that matter most to daily operations.
Services
Keep production running while the system keeps changing.
A deployment pipeline is only one part of operations. Your team also needs to know who responds to an alert, how a backup is restored and what happens when a release needs to be rolled back.
Discuss your project ↗
Is this the right service for your team?
For organizations that need help operating Linux, cloud or container-based infrastructure, or want clearer responsibilities between development, operations and hosting providers.
Scope and deliverables to agree together
Deployment and change
Review CI/CD, environments, release approvals and rollback procedures. Define what the team may change and when.
Monitoring and incidents
Set useful alerts and log access, with escalation paths and responsibilities agreed for the service.
Backup and maintenance
Define backup coverage, recovery checks, patching and runbooks. Agree recurring work separately from larger improvements.
The proposal defines the scope and acceptance criteria for your project before work begins.
From the first conversation to delivery
Review the environment
Identify critical systems and gaps in access or documentation.
Agree responsibilities
Define coverage, response targets and escalation contacts.
Prepare operations
Configure the agreed monitoring, deployment and recovery procedures.
Operate and review
Review incidents, maintenance and the next improvements together.
What affects cost and timing?
Environment count, service hours, response targets, infrastructure complexity and the condition of existing tooling affect the scope. Cloud consumption and third-party licenses should be identified separately.
What should you prepare?
Bring an environment list, your hosting setup, recurring incidents, monitoring tools and the hours when the business needs coverage. Account names and a high-level diagram are enough to start; do not send credentials.
Questions before you start
Does every plan include 24/7 support?
No. Coverage hours, response targets and escalation are agreed in the service scope. We do not assume that every engagement has the same SLA.
Can you work with our development team?
Yes. We define the boundary between application changes, infrastructure operations and vendor responsibilities together.
Can you guarantee uptime before reviewing the system?
No. Availability depends on architecture, dependencies and the agreed operating arrangements. We assess these before proposing service commitments.
Related experience
Daily operations
Keep it running
The servers, databases and platform the customer uses to do their work.
System improvements
Make needed changes
Repairs and technology changes delivered in the relevant project stages.
Continuity
Make it supportable
The scope, responsibilities and information a team needs to take over.
Maintaining a multi-site content platform while infrastructure and application improvements continue in separate stages.
Read the operations case study →